Privacy Policy

Your Mortgage Shop LLC ("Company," "we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our websites, portals, and services (collectively, the "Sites").

By accessing or using our Sites, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, please do not use our Sites.

Information We Collect

We collect both personally identifiable information ("Personal Information") and non-personally identifiable information in the following ways:

a. Information You Provide:

Name, email address, phone number
Property information, loan preferences, investment goals
Bank statements, tax returns, income documents, identification documents (submitted through our secure client portal)

b. Automatically Collected Information:

IP address, browser type, operating system
Referral URL, pages visited, timestamps, and usage patterns via cookies or similar technologies

How We Use Your Information

We use the collected information to:

Provide mortgage brokerage services and respond to inquiries
Match you with appropriate lenders and facilitate document submission
Communicate with you via email, phone, SMS, or WhatsApp
Improve our services, Sites, and user experience
Comply with legal obligations and protect our rights

SMS and Communication Consent

By submitting your phone number, you consent to receive text messages from Your Mortgage Shop LLC regarding your inquiry and services. Message frequency may vary. Standard message and data rates may apply. You can opt out at any time by replying STOP. For help, reply HELP or contact hello@mortgage-shop.us.

How We Share Your Information

We may share your information as follows:

With Lenders: To evaluate and process your mortgage or loan inquiry
With Service Providers: For CRM systems, IT services, email delivery, and customer support
With Legal Authorities: When required by law or subpoena

We do not sell or rent your Personal Information to third parties for marketing purposes.

We use reputable service providers to store and process your data, but are not responsible for any acts or omissions of such third parties.

Data Security

We implement industry-standard physical, administrative, and technical safeguards to protect your data. However, no method of transmission over the Internet is completely secure. Use of our Sites and portals is at your own risk.

We use third-party platforms and service providers that implement their own security measures and may process or store your data in other countries, including the United States. While we use reasonable efforts to safeguard your data, we disclaim any liability for security breaches or acts of third-party processors beyond our reasonable control.

Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

Cookies and Tracking Technologies

We use cookies and similar tools to enhance site functionality and analyze usage. You may disable cookies through your browser settings, though this may affect site performance.

Third-Party Sites and Services

Our Sites may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review the privacy policies of each site you visit.

Children's Privacy

Our Sites are not intended for children under 13. We do not knowingly collect Personal Information from children. If we become aware of such collection, we will delete the data immediately.

Your Rights and Choices

You may:

Request access to or correction of your personal data
Request deletion of your data (subject to legal retention requirements)
Opt out of marketing communications

To make a request, please email support@yourmortgageshop.com.

Limitation of Liability

To the maximum extent permitted by law, Your Mortgage Shop LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages relating to your use of our Sites or to the collection, processing, storage, or sharing of your personal data. Any use of our Sites, and any disputes arising out of data processing or this Privacy Policy, are subject to the disclaimers, limitations of liability, and dispute resolution provisions set forth in our Terms of Use, which are incorporated by reference.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a new effective date. Continued use of the Sites constitutes your acceptance of any changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, contact us at:
Your Mortgage Shop LLC
hello@mortgage-shop.us
+1 786 882 2256